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The Positive and Productive Patient Experience Programme Taster

Helping to support anyone who works directly with patients, carers and families in a healthcare environment

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The Compassion Cycle was created by Impact Innovation – an award-winning innovation agency with over 17 successful years of experience working hands-on in many sectors including healthcare.

This comprehensive evidence-based course provided through four core modules, teaches how to apply The Compassion Cycle and consistently deliver person-centred care. It is aimed at anyone who works directly with patients in all healthcare environments. And because we understand the time pressure on those working in healthcare, the time required to complete the course is focused into waffle-free, highly-engaging learning that won’t take up too much of your time. You could literally gain important professional development credits during your lunch breaks – how cool is that?

In this course you will learn in detail about each step of The Compassion Cycle – Assure, Involve and Educate. We will take you through the evidence, provide you with reasons why adhering to this methodology is so important, talk you through real patient stories, and we’ll give you the essential Compassion Builders which will help you provide an even better patient experience.

The course also comprises of a range of engaging activities, a selection of super quick micro-boost learning modules, monthly webinars and personal one-on-one coaching support*.

What’s more the course is accredited through CPD, so upon completion of the course you will receive an industry recognised CPD Level (need to add here) certificate that you can showcase to any employer or academic institution which will really add value to your CV and personal development.

Getting started is super easy. Simply click on the enrol now button to get going. And if this isn’t enough to convince you, watch the video above to get a taster of what the course can offer you.


"The Compassion Cycle is a great example of good practice!"

- Macmillan Nurse

"The programme is spot on. It confirms exactly what we hear from patients and what is important to them"

- NHS Nurse

Course Curriculum


  Before you begin...
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  1. The Compassion Cycle_Introduction
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  2. The Compassion Cycle_Assure
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Your Instructor


Nick Fawcett
Nick Fawcett

Hi I’m Nick. I’m an educator, facilitator, coach and consultant with over 25 years’ experience working across all sectors. My driving passion is creating amazing experiences for customers and patients having led and delivered numerous successful cultural change programmes in organisations such as John Lewis, Tesco, Accor Hotels and many, many facets of the NHS from large hospitals to community services. I’m looking forward to sharing some of best bits of what I’ve learnt along the way with you here.


Frequently Asked Questions


Who is the course aimed at?
The course is designed for anyone working in a healthcare settings and will benefit doctors, nurses, medical students, paramedics, social workers, psychologists, therapists, midwives, therapists and anyone else involved in the caring profession.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

We'd love to hear what you think about The Compassion Cycle! Let us know on social media using the hashtag #thecompassioncycle and/or our handle @BeCompassion8te

Get started now!